Will all of the customer service be automated by AI and software? Well, no. But. How do you take advantage of the vast potential offered by AI and software, and still offer your customers a personalised service when it matters?…
Your customers need help. They contact your organisation. Your organisation is able to help 85-90% of your customers, without anyone from your organisation spending anytime on these customer requests. It all happens automatically, regardless of how your customers contact your…
85% of all customer interactions will be handled without a human agent, within a few years. That’s been predicted by the likes of IBM, Microsoft and Gartner. It means only very critical customer interactions will be handled by humans. All other…
Answers to all of these questions should be an emphatic yes!. To help you get there, here are some tips that’ll help you achieve just that. First of all, let’s have a look at how human agents work, and how this…
How much is exactly the right level of investment in AI and automation in customer and supplier interactions? How do you avoid overpaying for it? Are you aware of the full potential of AI and automation? Or are you missing…