Unlocking the Potential of Robotic Process Automation (RPA) In today’s fast-paced world, technology keeps pushing boundaries, and Robotic Process Automation (RPA) is at the forefront of this transformation. RPA is changing the game for businesses of all shapes and sizes,…
Revolutionizing Customer Support: The Power and Limitations of Automation Exceptional customer support is the lifeblood of any successful business. It not only fosters customer loyalty but also sets the tone for your brand’s image. However, if we’re being honest, most…
The Evolution of AI: From Theory to Reality Introduction The impact of Artificial Intelligence (AI) is no longer limited to science fiction novels or academic research. It is a tangible reality that affects nearly every aspect of our daily lives.…
A Deep Dive into Workflow Automation The future is coming! Everything is moving towards a digital revolution and those of us who do not go for this change will be left behind. Companies need to find a way to move…
Will all of the customer service be automated by AI and software? Well, no. But. How do you take advantage of the vast potential offered by AI and software, and still offer your customers a personalised service when it matters?…
Your customers need help. They contact your organisation. Your organisation is able to help 85-90% of your customers, without anyone from your organisation spending anytime on these customer requests. It all happens automatically, regardless of how your customers contact your…
85% of all customer interactions will be handled without a human agent, within a few years. That’s been predicted by the likes of IBM, Microsoft and Gartner. It means only very critical customer interactions will be handled by humans. All other…
Answers to all of these questions should be an emphatic yes!. To help you get there, here are some tips that’ll help you achieve just that. First of all, let’s have a look at how human agents work, and how this…
How much is exactly the right level of investment in AI and automation in customer and supplier interactions? How do you avoid overpaying for it? Are you aware of the full potential of AI and automation? Or are you missing…