Answer every call/chat/email instantly. At less than 60% of the cost.
IntelliAgent uses AI and automation to do everything your contact centre staff currently do. It integrates with your systems without any custom code/IT involvement.
Automate customer service over multiple channels i.e. phone, chat, email and text.
Automate all channels. Or pick any combination that works best for your business.
Automate up to 90% of customer services calls. Handle calls completely automatically, even the complex ones.
Provide automated chat support to help customers automatically. Beyond FAQ and simple responses.
Respond to emails instantly and completely automatically.
AI and Automation
IntelliAgent Explained - In 2 Minutes
Why Automate Customer Service
Cut Costs by 60% or more
Delight Customers With a Speedy Response
Easy – Rapid Automation
Agents That Never Sleep
Change When You Need to – Free
Use Your Existing Applications
Automate What Works for Your Business
How It Works
For more information, please Contact Us and we’ll arrange a custom demo that matches with your industry.
Get Your Free Trial Customized For Your Business
Example Use Cases
IntelliAgent can do as much as 90% of the work the customer support and contact centre agents do. It can communicate over phone, chat and email and help your customers with complex issues.
No. It does way more than a chatbot. It’s multichannel and works over phone, chat and email. It can communicate and take complex actions to help customers end to end i.e. update customer order, and let them know about their order status by working with your internal systems.
Do you still need humans for handling calls and chat? Then there’s a lot more you could automate. IntelliAgent helps you automate as much as 90% of the customer support work by combining best of AI and automation technology.
Sure. Your agents can keep handling the requests that you don’t want to automate (e.g. sales calls), and IntelliAgentcan help you decrease the load by handling other types of calls and chat which are less critical. Also, it can handle a call partially before the call is handed over to a human agent, so that agents can focus on real human interaction instead of capturing data. You can always automate a lot of email and chat interactions.
Yes, you can automate chat only. Or only the email or text support.
Yes, IntelliAgentworks with all IVRs. All you need to do is forward the call you want IntelliAgentto handle, and it can take it from there. Or you can use IntelliAgent to filter all incoming calls.
Yes. IntelliAgent is able to use the same applications your agents currently do. It integrates rapidly with web applications e.g. crm, provisioning, order tracking, help desk etc. Rather, we carry out the integration work at no cost, so you don’t have to worry about it at all.
Yes. It talks to customers over phone (and chat), asks relevant questions (it gets trained for these at the start), and communicates back and forth.
Humans understand phone conversations with around 95% accuracy (we ask again if we don’t understand). With training, IntelliAgent understands phone conversation with 90% accuracy or more.
Yes. It uses AI to communicate and also to perform certain actions. It keeps getting better using deep learning technology.
No, it goes further, and automates a call/chat/email interaction end to end. It takes action to complete the relevant tasks to help customers end to end e.g. update the customer order, give them an update based on the current status of their order, help them change the booking etc.
1-2 weeks usually
That’s not a problem. You don’t really need an IT project to roll out IntelliAgent at your company. We take care of the integration work, so you don’t have to worry. Integration comes free of charge.
No problem. IntelliAgentcan forward to call to your agents, or take a message for one of your agent to follow up.
IntelliAgent scales rapidly. Once IntelliAgent is trained, adding more capacity is a matter of clicking a few buttons, as it’s deployed in the cloud.
IntelliAgent helps you cut your customer support costs by 50-60% or more.
Yes. You can use IntelliAgent to handle overflow or handle demand during busy periods – so you can respond to business changes rapidly and your customers don’t need to wait at all.
Yes. You can use IntelliAgent as a cost effective and resilient disaster recovery solution.
Sure. We’ll make a custom pilot for you, that works in your business context, and works with your applications, so you can really see it in action. Please book a demo.
Contact us to find out how you can save 50%-60% or more on your contact centre costs.