• High Cost
  • Limited hours of operation
  • Slower to add/remove capacity
  • 60-70% cheaper
  • Instant response, 24/7
  • Add/remove capacity quickly

Handle 90% of calls automatically. Pick up instantly. 24/7.

IntelliAgent uses AI and automation to handle customer phone calls completely, without any human intervention.

Provide 24x7 phone (and chat/email) support. Increase or decrease capacity rapidly.

Delight your customers. And cuts costs.

Why Automate Phone Calls

Cut Costs by 60% or more

Running a call centre, onshore or offshore, costs a lot of money. Save 60% or more by automating customer service calls IntelliAgent.

Delight Customers With a Speedy Response

Your customers don’t need to wait on the line to get served. Delight them with a speedy response whenever they contact, 24/7.

Scale Automatically

Busy season? Or a slow one? No need to worry about capacity planning, hiring and training. Scale up or down - when you need to with a few clicks.

Hand Over Calls When Needed

IntelliAgent can handle a call completely or hand over certain calls to your agents based on your requirements

Eliminate Mistakes

Software doesn’t get tired. It doesn’t get annoyed. Eliminate human errors, and give your customers exactly what they want. Every single time.

Agents That Never Sleep

Software never sleeps. Or takes lunch breaks. Serve your customers, 24/7. All year long. And still, save over 60% in costs.

Change When You Need to – Free

No need to worry about staff training and manuals. Adapt to business and technology changes. Change and test rapidly. And deploy quickly.

Use Your Existing Applications

No need for any custom integration, APIs, or to build anything new. IntelliAgent works with exactly the same software applications your customer support and call centre agents currently use.

IntelliAgent Explained - In 2 Minutes

Example Use Case

A 50 seat hotel reserveration customer service call centre currently handles a huge volume of incoming phone calls. Customers call in to book a room, change or cancel their booking, ask about hotel facilities

Phase 1

Customer calls in to book a hotel room, existing IVR routes call to IntelliAgent. IntelliAgent confirms the customer wants to book a room, establishes key information such as which hotel, what dates, what room type etc from conversation with the customer and by checking availability on the hotel's property management system. Booking agreed and entered onto the system. Email and or SMS sent to the customer by IntelliAgent confirming booking. Payment taken either during the call or payment link sent via email or SMS. IntelliAgent also trained to deal with cancellations and FAQs, both routed to the agent via the existing IVR.

Phase 2

Having trained IntelliAgent to take bookings, handle cancellations and answer FAQs like 'what time is check in', IntelliAgent is now doing most things that people are calling in for. Now is the time to roll out IntelliAgent as the 'front end' to the contact centre. IntelliAgent answers all the calls and immediately deals with the ones it can (which by now are most of the calls). Some calls are still handled by humans – for example more complex bookings for golf and spa treatments, group bookings or conferences. If the call is one that you want humans to deal with, IntelliAgent will pass the call on to the contact centre team to deal with.


  • Most calls now dealt with 24x7 giving customers a better experience.

  • Customer Service Operations costs reduced by 50%-60%.

More Example Use Cases

  • Where is my order?

  • I'd like to cancel my order.

  • Where is the nearest store to me where you have an item in stock?

  • What room types have you got available?

  • Can I change account/address details?

  • I'd like to book/change/cancel an appointment.

  • I'd like to book a viewing of a car.

  • Could I book my car in for a service / MOT?

  • My car has broken down, can you send someone to help?

  • Can I confirm my booking has been processed?

  • How do I return an item?

  • Do you have an item in stock?

  • Can I book/cancel a hotel room?

  • Can I book/change/cancel a ferry crossing?

  • Can you help me fault find the problem with my broadband/device/utility?

  • I'd like to book/change a viewing of a property.

  • Could I book my car in for a service / MOT?

  • How much will a service cost me for my vehicle?

  • I'd like to make a change to my insurance policy.

  • And many more.


Want to see IntelliAgent in action? Or would you like a custom pilot? Please leave your name and email, and we'll get in touch shortly. No spam. Ever.

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