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Vodaphone Marketing Tech Ad Tech texh

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Stage 1

Vodaphone Marketing Tech Ad Tech texh

Lorem ipsum dolor sit amet consectetur adipisicing elit. Deserunt placeat vel, optio quisquam alias voluptatem laudantium, ullam consequatur molestiae eos vitae vero! Suscipit.

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Vodaphone Marketing Tech Ad Tech texh

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Stage 3

Vodaphone Marketing Tech Ad Tech texh

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Respond to large volumes of emails instantly and completely automatically.

Automate email support with IntelliAgent. Even for the complex queries, where processed by your staff currently.

Provide 24x7 email (and phone/chat) support.

Delight your customers. And cuts costs.

Why Automate Email

Cut Costs by 70% or more

Customer support costs a lot of money. Automate email support with IntelliAgent to save 70% or more.

Delight Customers With a Speedy Response

Your customers don’t need to wait, especially when they're online. Delight them with an instant response whenever they contact you, 24/7.

Scale Automatically

Busy season? Or a slow one? No need to worry about capacity planning, hiring and training. Scale up or down - when you need to with a few clicks.

Improve Staff Retention

Automate bulk of your email support to free up your staff to focus on high value customer service. Increase staff job satisfaction and improve staff retention.

Eliminate Mistakes

Software doesn’t get tired. It doesn’t get annoyed. Eliminate human errors, and give your customers exactly what they want. Every single time.

Agents That Never Sleep

Software never sleeps. Or takes lunch breaks. Serve your customers, 24/7. All year long. And still, save over 60% in costs.

Change When You Need to – Free

No need to worry about staff training and manuals. Adapt to business and technology changes. Change and test rapidly. And deploy quickly.

Use Your Existing Applications

No need for any custom integration, APIs, or to build anything new. IntelliAgent uses exactly the same software applications your customer support and call centre agents use currently.

Example Use Case

High street clothing retailer with an ecommerce operation receives a large volume of emails requesting information on how to return an item. The volume of incoming emails overwhelms the support team. The volume go up dramatically over black Friday, and during the Chrismtas season.

Phase 1

IntelliAgent trained to identify and answer these emails. IntelliAgent immediately responds to any email relating to returns 24/7, leaving human agents free to deal with more complex cases such as complaints. Emails not dealt with by IntelliAgent left in inbox, tagged or forwarded on as required .

Phase 2

Having cleared the inbox of FAQs such as returns, IntelliAgent trained to deal with more complex emails such as 'Where is my order' that require verifying the customer and accessing the CRM. Further reduction of load on contact centre staff achieved and customers answered immediately, 24x7.

Result

  • Most emails now dealt with 24x7 giving customers a better experience.

  • Staff job satisfaction and retention goes up.

  • Customer Service Operations costs reduced by 70%.

More Example Use Cases



  • Where is my order?

  • I'd like to cancel my order.

  • Where is the nearest store to me where you have an item in stock?

  • What room types have you got available?

  • Can I change account/address details?

  • I'd like to book/change/cancel an appointment.

  • I'd like to book a viewing of a car.

  • Could I book my car in for a service / MOT?

  • My car has broken down, can you send someone to help?

  • Can I confirm my booking has been processed?

  • How do I return an item?

  • Do you have an item in stock?

  • Can I book/cancel a hotel room?

  • Can I book/change/cancel a ferry crossing?

  • Can you help me fault find the problem with my broadband/device/utility?

  • I'd like to book/change a viewing of a property.

  • Could I book my car in for a service / MOT?

  • How much will a service cost me for my vehicle?

  • I'd like to make a change to my insurance policy.

  • And many more.



Demo

Want to see IntelliAgent in action? Or would you like a custom pilot? Please leave your name and email, and we'll get in touch shortly. No spam. Ever.

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