Example Use Case
National Chain of Opticians currently taking large
numbers of appointment bookings over the phone.
Live chat built with IntelliAgent responding to all incoming chat, where no chat existed
before, to take bookings quickly and efficiently deflecting load from the contact centre.
IntelliAgent capable of interfacing with Enterprise systems to find available appointments
and book customer slots.
Chat placed on website where number to call was
previously to encourage use of chat as the first port of call.
Chat solution rolled out further to other uses such
as including chat link rather than phone number with 'Your eye test is due' reminder texts
further deflecting load but also allowing bookings to be made 24x7..