How much is exactly the right level of investment in AI and automation in customer and supplier interactions? How do you avoid overpaying for it? […] Read More
Category: Customer Service – AI & Automation
Is your customer service automation/AI solution able to handle over 80% of the calls, live chat session and email automatically without anyone getting involved from your […] Read More
85% of all customer interactions will be handled without a human agent, within a few years. That’s been predicted by the likes of IBM, Microsoft […] Read More
Your customers need help. They contact your organisation. Your organisation is able to help 85-90% of your customers, without anyone from your organisation spending anytime […] Read More
Will all of the customer service be automated by AI and software? Well, no. But. How do you take advantage of the vast potential offered […] Read More