How much is exactly the right level of investment in AI and automation in customer and supplier interactions? How do you avoid overpaying for it? Are you aware of the full potential of AI and automation? Or are you missing […] Read More
Is your customer service automation/AI solution able to handle over 80% of the calls, live chat session and email automatically without anyone getting involved from your organisation? Is your customer service automation/AI software able to do most of the work your agents […] Read More
85% of all customer interactions will be handled without a human agent, within a few years. That’s been predicted by the likes of IBM, Microsoft and Gartner. It means only very critical customer interactions will be handled by humans. All […] Read More
Your customers need help. They contact your organisation. Your organisation is able to help 85-90% of your customers, without anyone from your organisation spending anytime on these customer requests. It all happens automatically, regardless of how your customers contact your […] Read More
Will all of the customer service be automated by AI and software? Well, no. But. How do you take advantage of the vast potential offered by AI and software, and still offer your customers a personalised service when it matters? […] Read More