Can Your Customer Service Automation Do This?

Is your customer service automation/AI solution able to handle over 80% of the calls, live chat session and email automatically without anyone getting involved from your organisation? Is your customer service automation/AI software able to do most of the work your agents […] Read More

7 Reasons Why You Should Automate Customer Service

85% of all customer interactions will be handled without a human agent, within a few years. That’s been predicted by the likes of IBM, Microsoft and Gartner. It means only very critical customer interactions will be handled by humans. All […] Read More

Future of Customer Service Automation

Your customers need help. They contact your organisation. Your organisation is able to help 85-90% of your customers, without anyone from your organisation spending anytime on these customer requests. It all happens automatically, regardless of how your customers contact your […] Read More